Machinery will require maintenance and support. Minimizing machine downtime and maximizing profits is our objective. The following is an overview of the support services we offer to help keep your machine running at optimum performance levels.
- Single source responsibility. Komatsu is the only precision plasma supplier to offer this service.
- Komatsu’s customer support group provides training, application support, and technical telephone support for all elements of the cutting system.
- Our factory trained field service organization coordinates machine installations, warranty support, and field service.
- Equipment training at KCT for 3 people (we recommend supervisor, operator, and programmer). Customer is responsible for all travel related expenses and KCT will assist in coordination of the visit.
- Equipment training is scheduled to coordinate with installation to maximize learning curve.
- Genuine Komatsu Fine Plasma consumable parts for the TWISTER and RASOR™ Cutting Systems are precision manufactured to the highest quality standards. Komatsu genuine parts are the only component parts authorized for use under the TWISTER and RASOR™ Cutting System machine warranty.
- Ensure Continuous Peak Performance: Inquire about our PSP Maintenance Plans to keep your machinery in top condition. Let us help you maintain seamless operations.
Customer Service Information
For detailed information on our maintenance plans and services, please contact us at 1 (800) 70 RASOR (1-800-707-2767). Alternatively, email us at sales@komatsuplasma.com to connect with one of our OEM certified, Komatsu technicians today!
